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FREQUENTLY ASKED QUESTIONS

Q: Has the bouncy castle got a roof?

A: Most of our units are fitted with shower/sun covers unless otherwise stated, but we must point out that they only offer limited protection from poor weather.


Q: Does the bouncy castle have to be plugged in?

A: Yes. We require a standard 13amp socket to plug the unit in. The socket should be located no more than 50m from where the bouncy castle is to be sited.


Q: Does the unit have to set up on grass?

A: Yes for outdoor hires we require the unit to be sited on grass. Recent legislation states that for an outdoor hire on hard standing a minimum of 165kg per anchor point is required and as most of our units have 5 or more this would not be practical. We can set up most of our inflatables indoors on hard flooring with sand bags as weather will not affect the unit


Q: What if it rains on the day?

A: In the event of very bad weather rain/ thunderstorms we will actually cancel the booking and phone you at the earliest possible time. This is done purely for safety reasons. We make no charge for cancelled bookings.


Q: Do you have Public Liability Insurance?

A: Yes. All our inflatables carry 5 million pounds Public Liability Cover. This covers the unit for any mishap which may occur due to the unit being faulty. IT DOES NOT COVER ACCIDENTS WHICH MAY OCCUR DUE TO HUMAN ERROR, MIS-USE OF THE UNIT OR LACK OF PROPER SUPERVISION. IT IS DOWN TO YOU, AS THE CUSTOMER TO MAKE SURE THE UNIT IS PROPERLY SUPERVISED AT ALL TIMES AND THAT THE TERMS & CONDITIONS OF HIRE WE GIVE YOU ARE PROPERLY ADHERED TO. A copy of our insurance certificate is always available for inspection with our delivery drivers if required.


Q: How do I pay?

A: Payment should be made, in cash, to our delivery driver when the castle is delivered. We accept payment by PayPal/card this must be paid at the time of booking and is completely refundable if we have to cancel the hire due to poor weather etc.
A receipted invoice will be issued upon request.


Q: When will the bouncy castle hire or other unit be delivered?

A: We commence our deliveries daily at 9am and our collections start at 6pm and we follow the same route as for delivery, therefore units delivered first will be collected first. This ensures all bouncy castle hires and other hires are of a similar duration. Should you require delivery or collection at a specific time, we will always do our best to oblige, but may have to charge an additional £10 for this service, especially at busy times of the year.


Q: Do you charge for delivery?

A: We operate a free 10 mile delivery service from GRIMSBY as long as customers are willing to receive their unit(s) from 9am and 10:30am, and are willing to have the unit(s) collected after 5pm. We may require a £10 booking fee if you want to order your unit(s) for a specific delivery or collection time. Should you be outside our free delivery area, please phone to enquire to see if we can oblige.


Q: Do you stay with the unit?

A: No. Once you are happy with the set up and safe operation of the equipment, our staff will leave you with it until they come to collect.


Q: How much does it cost to run the bouncy castle all day?

A: This will vary from each supplier but rarely cost more than £1-£2 for a full day hire.


Q: Can the inflatable be used indoors?

A: Yes. All our inflatables can be used indoors, subject to the minimum sizes stated in their description. We ask that you make sure there is at least 3ft space all around the unit to give it space to move and also to allow access to all parts. PLEASE BE EXTRA CAREFUL ABOUT HEIGHT!!! PLEASE NOTE IF WE ARRIVE AND THE CASTLE DOES NOT FIT THERE MAY BE STILL A CHARGE TO COVER FUEL AND WAGES EVEN IF THE BOUNCY CASTLE OR OTHER PRODUCT CAN NOT BE SET UP.


Q: Do I have to leave a bouncy castle plugged in?

A: Yes. Even in bad weather the bouncy castle or inflatable unit should be left inflated until our bouncy castle hire delivery team arrive to collect it.


Q: My event is in a field & has no electric supply - can you still supply a bouncy castle?

A: We can run units off a generator or a petrol-fuelled blower, but this MUST BE SUPPLIED BY THE CUSTOMER. We recommend you use at least a 3kva generator for a normal, single unit. Moonwalks (dome-style units) require 2 fans, and so we recommend at least a 5kva generator for such units. WE RECOMMEND THE USE OF DIESEL GENERATORS AS THESE ARE FAR LESS DANGEROUS THAN PETROL ONES. PLEASE ALSO BEAR IN MIND THAT MOST LOCAL AUTHORITIES WILL NOT ALLOW PETROL GENERATORS TO BE USED ON THEIR PROPERTY.N.B: kva relates to the power output of a generator. The size of the engine powering the generator has no bearing on the power output.


Q: I need to cancel the booking for another reason. How do I go about it?

A: We realise that situations can change very rapidly and not only because of the weather. All we ask is that you phone us as soon as possible if you wish to cancel your booking. If we can't answer the phone, please leave a message and we will ring you back to confirm your cancellation. WE ONLY CHARGE THE DEPOSIT FEE FOR CANCELLED BOOKINGS THAT ARE NOT CANCELED WITHIN 7 DAYS OF THE DATE BOOKED! (unless under extreme circumstances)
If we cancel your booking due to poor weather conditions etc.. ALL OF THE DEPOSIT WILL BE REIMBURSED!!!


Q: My party doesn't start until late afternoon. How much will it cost?

A: Unfortunately, it will be the same price as a full day hire, as we can not re-book the unit out again.
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